Updated Checked by the Tax-Services.ca editorial team How we check
You can’t walk into a CRA counter in Edmonton and ask about your return. The CRA’s own office page says there is no walk-in counter service at its locations, and the Edmonton address on that page, Canada Place at 9700 Jasper Avenue, is where the agency receives mail. So for CRA Edmonton questions, the real options are the phone, your online account and the chat services.
Where is the office in Edmonton?
The CRA lists it at Canada Place, Main Floor, 9700 Jasper Avenue, Edmonton AB T5J 4C8. Mail goes to Suite 10 at the same street address. That’s all the page gives you: an address, a mailing line, and a flat no on counters.
Turning up in person is a wasted trip. And if a letter from the CRA tells you to send something, use the address printed on that letter, since it can differ from the general one.
| Item | What the CRA page shows |
|---|---|
| Office location | Canada Place, Main Floor, 9700 Jasper Avenue, Edmonton AB T5J 4C8 |
| Mailing address | Suite 10, 9700 Jasper Avenue, Edmonton AB T5J 4C8 |
| Walk-in counter | None |
How do you get an answer from Edmonton?
Start with your CRA account. You sign in on the CRA login services page, and it’s the fastest way to see your balance, refund status and notices. If you’d rather talk, the personal tax line is 1-800-959-8281, open Monday to Friday, 8 am to 8 pm Eastern, and closed on weekends and public holidays, according to the CRA’s contact the CRA page. That’s 6 am to 6 pm in Edmonton, which trips people up on a morning call. Someone in Alberta who rings at 7 am sharp, coffee in hand, is already an hour into the agency’s day.
For benefit questions, such as the child benefit or GST/HST credit, the CRA lists 1-800-387-1193 with the same hours. The automated lines run from 6 am to 3 am Eastern. There is also an online chat and a chatbot, both linked from the CRA contact page.
Alberta has no provincial tax agency of its own for personal returns, so the same CRA lines answer questions about both federal and Alberta tax.
Is there free help with filing in Edmonton?
Possibly. The CRA runs the Community Volunteer Income Tax Program, and its tax help page points to free tax clinics. The income limits vary between the pages we found, so we’ve left the dollar figures out. Check the CRA page before you sign up for anything, and look for a clinic that serves your situation.
Small point, big difference.
Self-employed people and small businesses can also ask for a visit from a CRA liaison officer, either online or in person. That one is free too, according to the same page.
Can you drop off documents in person?
No, and that is the question people mean most of the time when they go looking for the Edmonton office. If the CRA asks for receipts or a form, check the letter first. It will say whether to upload through your online account or send it by mail. Mailing is slower, so keep a copy and use tracked post if the deadline is close. Sending paperwork to the Jasper Avenue address without a letter telling you to won’t speed anything up.
What should you check before you call?
Nobody enjoys sitting on hold for forty minutes only to find the notice is in the other room, so a few minutes of prep pays off. Have your social insurance number, the notice of assessment you’re asking about, and the line numbers if it’s a return question.
Do a ballpark estimate first, because knowing roughly what the answer should be is what lets you spot a wrong assessment while the agent is still on the line. If a refund looks low, plug your numbers into the tax refund calculator. If you’re unsure which credits you should have claimed, the tax credits calculator lists the federal ones (it doesn’t cover Alberta’s own credits). And for a fuller picture of what you owe, try the income tax calculator with your province set to Alberta.
Write the agent’s name or ID number and the date of the call as you go. If the answer changes later, a note like that gives you something to point to.
What goes wrong when people search for this office?
The main mistake is treating an office address as a service desk. The second is sending documents to a general address when a letter names a different one. And the third is trusting a phone number from a search result. Use the numbers on the CRA contact page.
The CRA also lists a separate line for fraud and identity theft, 1-833-995-2336, open Monday to Friday. If someone calls claiming to be the agency and you’re unsure, hang up and call a listed number yourself. Real CRA staff won’t mind, and a scammer will push you to stay on the line.
Where this information comes from
The phone numbers and hours come from the Canada Revenue Agency‘s contact page, which we rechecked in October 2026, and the address comes from its office location page. Hours and numbers can change, so treat them as a starting point. We’re an independent site, and no government body is behind it.
Frequently asked questions
Does the CRA have a walk-in office in Edmonton?
No. The CRA's office location page states there is no walk-in counter service at its locations, including the one on Jasper Avenue.
What is the CRA phone number for personal taxes?
The contact page lists 1-800-959-8281, Monday to Friday, 8 am to 8 pm Eastern. For benefits and credits it lists 1-800-387-1193.
Can I get my taxes done free in Edmonton?
The CRA points to free tax clinics under the Community Volunteer Income Tax Program. Check its page for who qualifies, as we couldn't confirm the income limits.
Where do I mail documents to the CRA?
Use the address on the letter or form you're answering. The general Edmonton mailing address on the CRA page is Suite 10, 9700 Jasper Avenue.
How do I check my refund without calling?
Sign in to your CRA account, or use the automated phone service at 1-800-959-8281 and press option 4 for balance and refund status.
- Dealing with the CRA: letters, audits and payments
Dealing with the CRA: what to do when a letter arrives, how a review differs from an audit, how My Account helps, and what to do if you can't pay
- Alberta income tax and GST in 2026
How Alberta income tax works in 2026: six brackets, an 8% credit rate, no provincial sales tax, no surtax or health premium, and Alberta calculators