Updated Checked by the Tax-Services.ca editorial team How we check
You can’t walk in to a Canada Revenue Agency Surrey office and get your return sorted at a counter. The CRA’s own office page says there is no walk-in counter service at its listed locations, and the Surrey address it gives, 9755 King George Boulevard, Surrey BC V3T 5E1, is where mail goes. Most of what you need happens by phone, online or by mail.
Can you visit the Canada Revenue Agency Surrey address?
Surrey is listed by the CRA under the Fraser Valley and Interior tax services office, next to Penticton and Kelowna. Vancouver, Victoria and Prince George sit under a different BC office. That’s the agency’s own grouping on its office locations page, and it’s about who handles files, not where you can turn up with a shoebox of receipts. The page also lists a separate Surrey street address at 9737 King George Boulevard, and it carries the same no-counter notice.
So don’t drive there. Search results for a “CRA Surrey” address will often look like a public office, and the agency says otherwise. A resident of Newton who takes the bus in with a stack of slips would find nobody to hand them to.
There’s no Surrey tax centre on the CRA’s tax centres page either. It names four: Jonquière, Sudbury, Prince Edward Island and Winnipeg.
How do you reach the agency from Surrey?
| Need | Where to go |
|---|---|
| Personal taxes and benefits | 1-800-959-8281, Monday to Friday, 8 am to 8 pm Eastern |
| Canada child benefit, GST/HST credit | 1-800-387-1193 |
| Refund status, balance, address change | My Account online, or the automated phone service |
| Mail sent to the Surrey address | 9755 King George Boulevard, Surrey BC V3T 5E1 |
Eastern time matters out here. Eight in the morning in Toronto is five in Surrey, so the line is open from 5 am to 5 pm Pacific. The contact page warns that calls may be pushed to automated services when volumes are high, and it showed no wait time when checked, so phone early in the day or use My Account, which handles most routine changes like an address update.
One caution on the mail address. It’s the mailing address the CRA lists for its BC offices, not a drop box for your personal return. Don’t post your return there unless a CRA page or letter tells you to. Use the CRA’s “Find a CRA address” page for paper filing.
Where can you get help with a return in person?
The CRA’s outreach and tax help page points to free tax clinics. It says you can find out if you’re eligible and learn about the types of clinics available. Income limits are left out here, since the CRA’s own pages don’t match each other on them, so read the current page.
Paid preparers are the other route. What any local firm charges or how good it is can’t be judged from here. Ask for the fee before you hand over slips, ask who signs the return, and check that they’re set up for the CRA’s electronic filing.
What should you have ready before you call?
Have your social insurance number, your date of birth and last year’s return figures in front of you. If you’re asking about a benefit, know your family’s income, because that’s what the benefit is based on. The CRA says it uses net income to work out the Canada child benefit and the GST/HST credit.
Want to sanity check the answer first? Try the Canada child benefit calculator. With one child under 6 and $70,000 of family income, it gives $5,934 a year for July 2026 to June 2027. The GST/HST credit calculator does the same for that credit.
For a refund question, put your numbers through the tax refund calculator. On $60,000 of pay with $9,000 withheld in Ontario it shows a $679.50 refund. If yours is far off, that’s a fair reason to call.
What if you can’t get through?
Hang up and try My Account first, because the questions that clog the phones, such as refund status and balance, are also the ones it answers fastest. If it’s a benefit payment that hasn’t shown up, the benefits line has its own automated option that runs most of the day, and a few bucks of waiting there beats an hour on hold. Write down the date and time of every call and what you were told. If you’re ever asked to prove you tried, that note helps.
Mistakes people make when they look for a CRA office
The first is trusting a third-party listing. Another is sending documents to a mailing address that belongs to a different service. A third is waiting for an in-person slot that doesn’t exist, and missing the April 30 deadline meanwhile.
Keep it simple.
Sources, and how we checked them
Office, phone and mailing details come from CRA pages on office locations, tax centres and contact information, read on 30 September 2026. The benefit and refund examples use the 2026 data checked on 29 September 2026. This is an independent guide, separate from any government body. Office details change, so check the CRA pages before you act.
Frequently asked questions
Can I visit a CRA office in Surrey?
The CRA says there is no walk-in counter service at its listed locations. Surrey appears as a mailing address, so use the phone, My Account or mail.
What is the CRA mailing address in Surrey?
9755 King George Boulevard, Surrey BC V3T 5E1. The CRA lists it for specific correspondence, so check your letter or the CRA page before sending anything.
What number do I call for personal taxes?
1-800-959-8281, Monday to Friday, 8 am to 8 pm Eastern, from anywhere in Canada except Yukon, Northwest Territories and Nunavut.
Who do I call about the Canada child benefit?
The CRA lists 1-800-387-1193 for the Canada child benefit and the GST/HST credit.
Is there free help with my return in Surrey?
The CRA runs a community volunteer income tax program. Check its page to see whether you qualify and where clinics run.
- Dealing with the CRA: letters, audits and payments
Dealing with the CRA: what to do when a letter arrives, how a review differs from an audit, how My Account helps, and what to do if you can't pay